Effective Date: January 31 2016
Information we may collect from you:
For access to our hand-picked hotels at members-only rates, all we require is your email address so that you can sign in to our website securely (using your own unique password) and receive our latest and greatest offers directly in your inbox. Other than your email address, Secret Escapes does not collect any personal data about you (such as your name or other contact information) except when you specifically and knowlingly provide such information through online forms, websites, which may be captured and retained according to Secret Escapes retention guidelines.
By signing up to Secret Escapes, we ensure that all members are able to create and manage their account and email preferences when they sign in to the website, so that they may receive as many, or as few, emails as they like. Our Anti-Spam Policy tolerates only permission-based email (we require your say so before sending you any marketing emails), and members may opt-out or change email preferences at any time by following a link in the footer of all marketing emails, or by visiting their account settings on the website once they have created an account.
Members of Secret Escapes who have an account reserve the right to manage their email preferences and may choose to opt-out of marketing communications, yet maintain full access to the website. You will need to adjust your account settings on the website to specify your preferences, or email us at firstname.lastname@example.org if you wish to opt-out of receiving marketing communications from us.
Some communications (for example, important account notifications and billing information) are considered transactional and are necessary for all of our customers. We will therefore continue to send these communications to you (where you have made a booking through us) even if you have unsubscribed from receiving marketing communications from us, unless you cancel your Secret Escapes account to unsubscribe from these communications and ask for your account to be removed. To cancel your Secret Escapes account, please email us at email@example.com. Please note that where you cancel your account with Secret Escapes, we will still hold on to any transactional data for a reasonable period of time, in case there are any issues that may need to be resolved relating to your booking. Those details will be stored in our secure database.
How we use this information:
Any personal information such as email address or postcode is held by us for the sole purpose of communicating with you as you have requested and for processing any bookings you make through us. That means that we will send you newsletters if you have subscribed with us or opened an account, at the frequency you request, or replying and corresponding with you if you give us feedback or apply for a job with us. This includes any information you provide to us on your return from holiday or any emails or records of telephone conversations we may have with you.
We may share personal information:
• as specifically stated in any special terms and conditions as is sometimes the case with competition entries;
• when we are required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of our company, (iii) act in urgent circumstances to protect the personal safety of users of our website or the public, or (iv) protect against legal liability;
• if you were referred to this website from another site (for example, through a link you clicked on another site that directed you to this one), we may share some information about you with that referring website. We have not placed limitations on the referring websites use of your personal information and we encourage you to review the privacy policies of any website that referred you here;
• when we hire other companies to perform certain business-related functions, such as, maintaining databases and processing payments, we may provide such service providers with the personal information that they need to perform their specific function.
Please note that in order to complete your booking, we will need your name, address and/or email address, together with other information relevant to your booking (for example, your passport number and those for people within your group). This is so that we can process your booking and pass this to the third parties providing your booked arrangements (e.g., hotels, airlines, public authorities such as customs and immigration if required, etc.), so that they have the relevant information to provide your booked arrangements. This applies to sensitive personal data that you may give to us, such as information relating to disabilities, dietary requirements and/or religious beliefs. This may involve the transfer of information outside the U.S.A. (“EEA”) and by providing us with this information you provide your consent (and the consent of those included in your group) to transfer such information outside of the U.S.A. If you are travelling internationally to or from the United States, the US appropriate customs and border protection agencies will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes.
Social media features and widgets:
Cookies and our website:
In addition to personal information that you choose to give us we may also collect information about your computer (usually to verify that the activity on our website is from genuine sources) and about your general usage of the website. This may include your IP address, operating system, web browser software, screen resolution and referring website.
i. To estimate our audience size and usage pattern.
ii. To store information about your preferences, and so allow us to customize our site according to your individual interests.
iii. To speed up your searches.
iv. To recognize you when you return to our website.
In addition, this Site enables the use of the Adobe Flash Player. Adobe’s Flash Player is used by the vast majority of websites that offer video and other interactive content. By default, your use of the Adobe Flash Player generates “flash cookies” (also known as “persistent identification elements” or “local shared objects”). The Adobe Flash Player (and similar applications) use flash cookies to remember user settings, preferences and usage similar to the browser cookies referenced above. You can disable, delete and control the degree to which you accept flash cookies by accessing your Adobe Flash Player management tools directly through the settings manager for Adobe Flash, located here. If you do not allow flash cookies to take any disc space on your computer, you may not be able to take advantage of or participate in certain features on this Site
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Do Not Track Disclosures:
Third party advertisers may place cookies on our website through which they can gather IP addresses of our member’s devices. Otherwise, we do not authorize the collection of personal information from our members on our web site through advertising technologies without separate member consent.
Links to Other Web Sites:
Validity / changes:
Your California Privacy Rights:
California Civil Code Section 1798.83 permits Secret Escapes customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to “Secret Escapes Attn: Privacy Notice Opt-Out Request” at the address set forth in the “Contact us” section below.
Questions Contact us:
Secret Escapes Ltd
0843 22 77 777
Secret Escapes Ltd is a registered Seller of Travel in California. CST 2118424-50. Registration as a seller of travel in California does not constitute approval by the State of California. Secret Escapes Ltd is not a participant in the California Travel Consumer Restitution Fund.
Secret Escapes Ltd is registered with the State of Florida as a Seller of Travel. Registration No. ST39499.